[PodcastMN] what's up with libsyn?

[James Gagliardi]

I got this email today:
Dear Libsyn users-

I would first like to apologize for this email coming as late as it is. On
thursday, 8/23 at approx 2:30pm EST there as a misconfiguration of DNS
records sent out to the registrar which holds libsyn.com. This mistake
quickly propagated around the internet in a matter of minutes, and despite
our rapid response to correct the problem, there was a window where name
servers around the globe stored and is currently saving the incorrect
information. Initially we felt we had caught the error in time and that the
effects would be minimal. We posted to the normal channels-
support.libsyn.com about the issue. Several hours later, as we started to
see reports of the outage (as users couldn't email us, cause the domain name
was not resolving) we jumped back into the DNS issue and got on the phone w/
our registrar to see what they could do. Our registrar could not offer any
solution to the problem other then waiting for servers around the world to
correct themselves. They estimated it would take 24 hours or less. We are
now approaching 48 hours and a portion of our users, and our users audience
are still unable to resolve any .libsyn.com domains.

We continue to go back and forth with our registrar to see if there is
ANYTHING we can do to speed up the global re-caching of our name servers to
the proper settings. They keep telling us there is nothing anyone can do to
force local, or regional DNS caches to expire. There's a few layers of
caching that occurs to make the Internet work, it seems.

   - 1) source name servers- this is the ones we control. We can make
   changes and they are done instantly cause we control them
   - 2) global/regional name servers- this is where our registrar pushes
   out the information we tell them. These we don't control and update slower
   then our source
   - 3) local/ISP name servers- this is where your home computer gets its
   info from. They are run by the internet service providers (like Comcast or
   Verizon for example). These we don't control either and update at their own
   rate.
   - 4) home computer- finally, your computer keeps its own cache so it
   doesn't have to hit your ISP's name servers everytime you hit a website you
   visit often. We definitely can't control these. We suggest a reboot of your
   computer to possibly kick-start your computer's dns cache.

We apologizes for the repercussions of this error. We are doing everything
in our power to bring full service back to all users.

Since the standard network communication channels
http://support.libsyn.comand email (
support at libsyn.com) were not able to be seen either, we have opened up some
emergency channels which we will use in the future if there are issues
regarding libsyn.com.
Wizzard.tv <http://wizzard.tv/> blog: http://www.wizzard.tv/blog Yahoo
libsyn users group: http://tech.groups.yahoo.com/group/libsynusers


On 8/25/07, Creot Radio <creotradio at gmail.com> wrote:
>
> maybe.  i have no idea what that is :)
>
> On 8/25/07, Mike Wills <mike at podcastmike.com> wrote:
> >
> >  I am using OpenDNS... maybe that is the difference. BTW... I can still
> > download my show.
> >
> > --
> > Mike Wills
> > mike at podcastmike.com
> > Podcast Mike Productions http://podcastmike.com
> > Skype: koldark | Ph: 612-605-9821
> >
> > Podcasts:
> > Mike's Hotdish -- http://mikeshotdish.com
> > New Music Today -- http://newmusictoday.net
> >
> >
> >  ------------------------------
> > *From:* podcastmn-bounces at lists.podcastmn.com [mailto:
> > podcastmn-bounces at lists.podcastmn.com] *On Behalf Of *Creot Radio
> > *Sent:* Saturday, August 25, 2007 10:10 AM
> > *To:* podcastmn at lists.podcastmn.com
> > *Subject:* Re: [PodcastMN] what's up with libsyn?
> >
> > you don't?  our links are DEAD.
> >
> > On 8/24/07, Mike Wills <mike at podcastmike.com> wrote:
> > >
> > >  I still don't have any problems with file delivery.
> > >
> > > --
> > > Mike Wills
> > > mike at podcastmike.com
> > > Podcast Mike Productions http://podcastmike.com
> > > Skype: koldark | Ph: 612-605-9821
> > >
> > > Podcasts:
> > > Mike's Hotdish -- http://mikeshotdish.com
> > > New Music Today -- http://newmusictoday.net
> > >
> > >
> > >  ------------------------------
> > > *From:* podcastmn-bounces at lists.podcastmn.com [mailto:
> > > podcastmn-bounces at lists.podcastmn.com] *On Behalf Of *Creot Radio
> > > *Sent:* Friday, August 24, 2007 8:57 PM
> > > *To:* podcastmn at lists.podcastmn.com
> > > *Subject:* [PodcastMN] what's up with libsyn?
> > >
> > > it seems pretty crashed right now...
> > >
> > > --
> > > http://www.creotradio.net
> > >
> >
> >
> >
> > --
> > http://www.creotradio.net
> >
>
>
>
> --
> http://www.creotradio.net
> ----------------------------------------
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> 10am Sat. Aug. 25, 2007
> Flat Earth Brewery, St. Paul
> ----------------------------------------
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>
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>
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